When purchasing tickets, a booking fee is applied to each transaction as outlined in our FAQ and General Terms. The booking fee ranges from a minimum of 0.70 EUR to a maximum of 3.50 EUR per passenger, with the equivalent amount charged for purchases in other currencies.
Payments on our website can only be made using Maestro, MasterCard, or Visa cards, and installment payments are not accepted.
Refunds for paid tickets, excluding non-refundable ones, are available under specific conditions. Requests must be submitted at least 48 hours before the departure time via the contact form on our website, using the original email address associated with the purchase.
A 20% service fee will be deducted from the refund amount, and cancellations made less than 48 hours before departure are not eligible for refunds. It is important to note that passenger transport services, in accordance with Directive 2011/83/EU, are not subject to the right of withdrawal.