When a passenger purchases a ticket, it may occasionally not arrive immediately via email. This means the ticket is in "pending" status or still being confirmed.
For most tickets, confirmation is automatic and instant. However, certain tickets may require manual processing. Additionally, some bookings need further verification from our partners who are directly connected with the transport operators. During this process, the ticket status will display as "pending."
The usual time frame for ticket confirmation is up to 24 hours, but for certain routes or tickets booked well in advance, confirmation may happen around 1 to 3 days before the travel date.
Our team carefully monitors all pending reservations and stays in close contact with the relevant partners to ensure your ticket is sent promptly.